We will undertake the research for you once we have agreed what is needed. The first consultation, by telephone, Skype or email, to obtain a family history, is free.  The cost of the research will depend upon the services you have chosen to buy. Postage of the report and CDrom or memory stick is a fixed price  of £10.00 in the UK.  
If you live outside the UK postage is charged at a standard rate of £20.00.   If you are not sure what is best for you, just contact us through the website and we will do the rest.

Once we have received your commission, we will agree a date for completion of the work and the documentation. The research is usually completed within 3 to 6 weeks but may be less than this. Once the research has been completed, we will email or  post the results of our research. We will ask you to make your payment to us before we can release the results of our research.

We accept the following methods of payment:

1. Pay with a credit or debit card through the secure PayPal gateway from the website shop.

2. Cheque from the UK only.

The postal address for cheques will be given to you when you checkout.

Please pay for the package you have chosen through the website shop and checkout by cheque or through the secure PayPal server. If  you are not sure what service is best for you then contact us through our 'contact us' page and we can chat about the best service for you.  All  packages should be paid for before the final reports are posted or emailed to you.